FAQ - Wetsweets
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FAQ

Where can I have my order shipped to? 

At the moment we are only able to ship orders to a delivery address in Spain (Mainland, Balearic Islands, Canary Islands, Ceuta and Melilla) and Europe. (We do not accept P.O.Boxes as a valid shipping address).

if you are not from any of this countries, please send us an email to help@wetsweets.com

 

Do I need to create an account to shop? 

No, you don’t need to create an account to place an order with us. We recommend you to create one so you can enjoy the advantages and be part of wetsweets. You can do so during the purchasing process or at any time you wish in the “Log In” section of our web page.

 

Can I amend my registration details? 

Yes, to amend your registration details go to the “Log In” section and enter your e-mail and password. Then go to “My account”.

 

Can I unsubscribe from wetsweets.com? 

Yes, to unsubscribe please send an e-mail to help@wetsweets.com

 

Can I amend or cancel my order? 

We are unable to amend or cancel an order once it has been submitted. If you no longer want your order, please return it to us following our returns instructions once you have received it.

 

Can I return an unwanted item?  

Please check our “Returns” section for instructions on how to return.

 

What do I do if I receive a faulty or incorrect item? 

If you receive a faulty item or an item you have not ordered, please contact us at help@wetsweets.com

 

How can I pay for my purchases at wetsweets.com? 

You can pay using Visa. You can also pay via PayPal.

 

How much will I pay for shipping? 
Please check our “Shipping” section for further information.

 

How soon will I get my order? 

The approximate delivery time is:

–      Spain and Portugal: 1 – 2 working days.

–      Europe: 3 – 4 working days.

 

Can I get an invoice?  

Yes, you can request this when you make a purchase by entering your tax details during the checkout process.

 

What is the shipping address? 

The shipping address is the address where you want us to send your order to. Please make sure that there is someone at this address to sign for the delivery of the order.